Our company’s concept corresponds to the reliable service to our customers and primarily focuses on equipment support so as to ensure proper performance, uninterrupted operation, and to prolong its lifecycle.

Our company supports the supplied systems with sophisticated infrastructure, appropriately trained personnel and state-of-the-art equipment, offering:

• Project Management Teams comprising experienced heads of team and associates for project organization and supervision


• Technical Department comprising Engineers-Electrical Engineers, Cooler Technicians and Technicians suitably equipped with:
  • Extensive number of service vehicles
  • Corporate mobile phones for direct communication with expert technicians
  • Wide-range equipment (tools/ instruments), suitably accredited by an authorised lab
    
    
    and appropriately trained to:

     

    • Start- commission
    • Perform proactive maintenance on any installation
    • Detect and restore any failures.
    
    
    
    
  • Help – Desk operating 24/7 for :
    
    • Call reception
    • Call centre to provide first level support and assistance
    • Prioritisation of failure calls in emergencies
    
    
  
  
  • Availability of parts and/ or machinery
  
  
  
  • Customer Service Department to collect and process data and informationabout the status of equipment, and the preparation and submission of technical and financial suggestions suggestions to improve installations.